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Hot topics - Week of December 8, 2024
New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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WARNING! Please take note that the content of this page has expired or is not active.
Date: 2023-Jan.-30
Taxprep for Trusts
System Requirements
To correctly execute the latest version of Taxprep for Trusts, your computer system must have the following:
consult the Microsoft Web site:
System Requirements
To correctly execute the latest version of Taxprep for Trusts, your computer system must have the following:
Processor
Dual Core processor (Quad Core processor is recommended)
Supported operating systems
- Windows 10 (64-bit) except for Education and Home Editions*
- Windows 11 (64-bit) except for Education and Home Editions*
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Windows Server 2012 R2
(As of October 2023, our programs will no longer support this OS.) - Windows Server 2016
- Windows Server 2019
- Remote Desktop Services in Windows Server 2012 R2, 2016 and 2019
- Citrix XenApp 7.11
Note: Please note that custom scaling is not supported.
* For more information on the different Windows Editions, and their respective minimum requirements,consult the Microsoft Web site:
Important: We strongly recommend that all customers enable the enhanced security measures available in Windows 10
or higher operating system, including SMB 3.0 encryption for data in transit. Since the configuration of SMB 3.0 is
explicit, please consult this
Microsoft article to proceed with its configuration.
RAM
A minimum of 4 GB of RAM is required.
Note: RAM requirements are highly dependent on the operating system used. Please consult the documentation provided with your
operating system for minimum and recommended RAM requirements.
Microsoft .Net Framework
Microsoft .Net Framework v.6.0.2 or higher is required.
Network File Systems
- NTFS
- FAT32
- exFAT
Internet Connection
- An Internet connection is required to use the various electronic services provided by Taxprep for Trusts.
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Microsoft Edge WebView2 Evergreen Runtime is required
(https://developer.microsoft.com/en-us/microsoft-edge/webview2/).