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Hot Topics - Week of March 25, 2024
Support Centre open every Saturday until April 27
During the personal tax season, the Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET,  until the end of April to handle requests submitted by web tickets and live chats. Connect to our Support Platform to consult our virtual assistant, submit your requests and chat live with an agent!
Release dates calendar
Please consult our product calendar for release dates of all our software.
Most Consulted Articles in the Knowledge Base (as of March 27, 2024)
  1. What is the T3 Schedule 15, how do I prepare it, and can I enter the required information before the release of the 2024 version?
  2. CRA EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  3. T3 - What are the new requirement for a Bare Trust?
  4. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  5. .Taxprep T3, BENEF forms - Information about beneficiaries doesn't appear on Schedule 15
  6. Can I EFILE the T3 return?
  7. How to clear cache in Taxprep, Cantax and AliForm?
  8. How do I update my support case on the ''support.cch.com/oss/canada'' Support Platform?
  9. Error code 83548 and EF001184 on Trust returns
  10. Can we EFILE attached documents with T3 return?
  11. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  12. How do I get an EFILE number and a password?
  13. When launching the application, the message The location of the transmission database is not properly specified or is unavailable. Would you like to specify it now?displays.
Date: 2022-Dec.-19
Cantax FormMaster
System Requirements

To correctly execute the latest version of Cantax FormMaster, your computer system must have the following:

Processor

Dual Core processor (Quad Core processor is recommended)

Supported operating systems
  • Windows 10 (64-bit) except for Education and Home Editions*
  • Windows 11 (64-bit) except for Education and Home Editions*
  • Windows Server 2012 R2
    (As of October 2023, our programs will no longer support this OS.)
  • Windows Server 2016
  • Windows Server 2019
  • Remote Desktop Services in Windows Server 2012 R2, 2016 and 2019
  • Citrix XenApp 7.11
Note: Please note that custom scaling is not supported.
* For more information on the different Windows Editions, and their respective minimum requirements,
consult the Microsoft Web site:
Important: We strongly recommend that all customers enable the enhanced security measures available in Windows 10 or higher operating system, including SMB 3.0 encryption for data in transit. Since the configuration of SMB 3.0 is explicit, please consult this Microsoft article to proceed with its configuration.
RAM

A minimum of 4 GB of RAM is required.

Note: RAM requirements are highly dependent on the operating system used. Consult the documentation provided with your operating system for minimum and recommended RAM requirements.

Microsoft .Net Framework

Microsoft .Net 6.0.2 or higher is required.

Network File Systems
  • NTFS
  • FAT32
  • exFAT
Internet Connection