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Hot topics - Week of April 29, 2024
Scheduled maintenance of the support site on May 3, from 10:00 p.m. to midnight
A scheduled maintenance will be performed on our support site (https://support.wolterskluwer.ca/en/) on Friday, May 3, 2024, from 10:00 p.m. to midnight, ET. During this period, the support site will be unavailable. Prioritisation of web tickets and live chats with a support agent
Web tickets and live chats are given priority over the phone calls. For a faster service, connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent. Most Consulted Articles in the Knowledge Base (as of May 3, 2024)
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Date: 2022-Dec.-12
Cantax FormMaster
Microsoft .net 6.0.2 or a higher version required for the next Cantax FormMaster releases
Dear Cantax FormMaster customers,
In order to ensure a smooth installation of the upcoming Cantax FormMaster product versions, the Microsoft .net 6.0.2 software environment (or a higher version) must be installed on your computer prior to the installation of Cantax FormMaster.
If Microsoft .net 6.0.2 or a higher version has not been installed, the following error message will appear when installing Cantax FormMaster and will prevent you from completing the installation of the tax program:
To avoid complications during the installation process of Cantax FormMaster, please make sure that Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) is installed on your computer.
If you notice that Microsoft .net 6.0.2 or a higher version is not installed, please consult the procedure described in the article How to install Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) available in our knowledge base.
If you have any questions, please contact the Support Center by email at csupport@wolterskluwer.com or by phone at 1-800-268-4522.
Wolters Kluwer Canada
Microsoft .net 6.0.2 or a higher version required for the next Cantax FormMaster releases
Dear Cantax FormMaster customers,
In order to ensure a smooth installation of the upcoming Cantax FormMaster product versions, the Microsoft .net 6.0.2 software environment (or a higher version) must be installed on your computer prior to the installation of Cantax FormMaster.
If Microsoft .net 6.0.2 or a higher version has not been installed, the following error message will appear when installing Cantax FormMaster and will prevent you from completing the installation of the tax program:
To avoid complications during the installation process of Cantax FormMaster, please make sure that Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) is installed on your computer.
If you notice that Microsoft .net 6.0.2 or a higher version is not installed, please consult the procedure described in the article How to install Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) available in our knowledge base.
If you have any questions, please contact the Support Center by email at csupport@wolterskluwer.com or by phone at 1-800-268-4522.
Wolters Kluwer Canada