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Hot topics - Week of May 6, 2024
Temporary closure of Customer Service phone lines from noon to 2:00 p.m.
Please note that Customer Service phone lines (1-800-268-4522, option 1) will be temporarily closed today, May 7, 2024, from noon to 2:00 p.m. ET. If you need to reach Customer Service during this period, please connect to our Support Platform and create a web ticket by selecting Billing & Accounts, Orders & Returns, or Interested in a Product or Service. Customer Service will resume handling telephone calls at 2:00 p.m. ET. Thank you for your cooperation. Prioritisation of web tickets and live chats with a support agent
Web tickets and live chats are given priority over the phone calls. For a faster service, connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent. Most Consulted Articles in the Knowledge Base (as of May 7, 2024)
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Date: 2022-Sep.-12
Cantax T2/T2Plus
Cantax T2 22.1.3xx.109 Release!
We are pleased to announce that our Cantax T2 versions are now available for download.
This release of Cantax T2 and T2Plus can be used to prepare corporate income tax returns for taxation years that began on or after January 1, 2020, and will end on or before October 31, 2022.
CD-ROM's for version 22.1.3xx.109 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
The modifications made to version 22.1.3xx.109 correct a problem that was identified in version 22.1.3xx.108:
For the latest information about this release, please refer to the Release Notes available from the Welcome box in the Cantax T2 program. This document is also on our Web site.
Activation key
Cantax T2 requires an activation key to install the software, which includes various modules. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T2 (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos Available on our Web Site!
To learn more about Cantax or to become familiar with the new features, consult the videos available at https://support.wolterskluwer.ca/!
Cantax T2 22.1.3xx.109 Release!
We are pleased to announce that our Cantax T2 versions are now available for download.
This release of Cantax T2 and T2Plus can be used to prepare corporate income tax returns for taxation years that began on or after January 1, 2020, and will end on or before October 31, 2022.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the Wolters Kluwer Web site.
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CD-ROM's for version 22.1.3xx.109 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
The modifications made to version 22.1.3xx.109 correct a problem that was identified in version 22.1.3xx.108:
For the latest information about this release, please refer to the Release Notes available from the Welcome box in the Cantax T2 program. This document is also on our Web site.
Activation key
Cantax T2 requires an activation key to install the software, which includes various modules. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T2 (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos Available on our Web Site!
To learn more about Cantax or to become familiar with the new features, consult the videos available at https://support.wolterskluwer.ca/!