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Hot topics - Week of December 15, 2024
Wolters Kluwer Canada wishes you Happy Holidays!
Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET) Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2022-Aug.-4
Release of CCH ProSystem fx Practice Management v.2022.22.01
The latest release is now available for download.
You will then be able to download the documentation and the new version of the software. We also recommend that you save the files to a temporary location on your workstation.
If you need assistance to retrieve your username and password, contact Customer Service at 1-800-268-4522 or send an e-mail to cservice@wolterskluwer.com.
New in this release
We have devoted this release to updating our technology. This will be the first release of CCH ProSystem fx Practice Management that includes Microsoft® SQL Server® 2019 Express. We recommend upgrading your Microsoft SQL Server 2014 Express version to the 2019 version. Please see the details below.
Microsoft SQL Server Upgrades
Corrections
System Requirements
The Minimum System Requirements have changed. They can be found here.
As your software partner, we strive to provide you with the highest security possible when accessing our products and Web sites. We can only do that by supporting the most recent versions provided through our vendors’ supported environments.
At Wolters Kluwer, we are adopting the policy of working within the latest two versions currently released in the market for these supported environments. While we may not always be aligned with this policy due to release timing, our goal is to either follow the vendor lifecycle policy or support the last two vendor versions and discontinue support for anything older.
As previously announced, the application no longer supports Microsoft® Office 2013 and Microsoft Internet Explorer 11.
This does not mean our products will automatically stop working with these older versions. However, if there are functionality issues on non-supported environments, Wolters Kluwer will not provide support or address the issues by making changes to its applications for these older non-supported environments.
Review your Documentation
Before you install this latest release, please review the documentation thoroughly, including the Release Notes available for download. The Release Notes contain more information about the enhancements, the corrections made to the software and supported operating systems. Should you have any questions regarding this release, please contact the Support Centre at 1-800-268-4522 or send an e-mail to csupport@wolterskluwer.com.
Subscribe to the CCH ProSystem fx Practice Management e-Bulletin
If you have not received this document directly to your e-mail address, please subscribe to our Newsletter by selecting CCH ProSystem fx Practice Management. You will automatically receive an e-mail each time a new software update is available.
Thank you for choosing CCH ProSystem fx Practice Management.
Wolters Kluwer Canada
The latest release is now available for download.
Please follow the instructions below to download the new version:
- Access the Download Centre.
- Type your username and password in the Login section and click Log In.
- In the Dashboard page, click the Files Centre button in the Download section.
- In the CCH Accountants' Suite section, click CCH ProSystem fx Practice Management.
- Read and accept all the terms of the License Agreement.
You will then be able to download the documentation and the new version of the software. We also recommend that you save the files to a temporary location on your workstation.
If you need assistance to retrieve your username and password, contact Customer Service at 1-800-268-4522 or send an e-mail to cservice@wolterskluwer.com.
New in this release
We have devoted this release to updating our technology. This will be the first release of CCH ProSystem fx Practice Management that includes Microsoft® SQL Server® 2019 Express. We recommend upgrading your Microsoft SQL Server 2014 Express version to the 2019 version. Please see the details below.
Microsoft SQL Server Upgrades
Discontinuing support for SQL Server 2014
- CCH ProSystem fx Practice Management will support SQL Server 2014 through November 30, 2022.
Microsoft SQL Server Express 2019
- This release of CCH ProSystem fx Practice Management has shipped with the 2019 version. If you are using an older version of SQL Server Express, we recommend you migrate to the 2019 version.
Corrections
SMTP Authentication
- SMTP user credentials now automatically populate, where “SMTP Server requires authentication” is enabled, when opting to email invoices from Billing or Contact Management.
System Requirements
The Minimum System Requirements have changed. They can be found here.
As your software partner, we strive to provide you with the highest security possible when accessing our products and Web sites. We can only do that by supporting the most recent versions provided through our vendors’ supported environments.
At Wolters Kluwer, we are adopting the policy of working within the latest two versions currently released in the market for these supported environments. While we may not always be aligned with this policy due to release timing, our goal is to either follow the vendor lifecycle policy or support the last two vendor versions and discontinue support for anything older.
As previously announced, the application no longer supports Microsoft® Office 2013 and Microsoft Internet Explorer 11.
This does not mean our products will automatically stop working with these older versions. However, if there are functionality issues on non-supported environments, Wolters Kluwer will not provide support or address the issues by making changes to its applications for these older non-supported environments.
Review your Documentation
Before you install this latest release, please review the documentation thoroughly, including the Release Notes available for download. The Release Notes contain more information about the enhancements, the corrections made to the software and supported operating systems. Should you have any questions regarding this release, please contact the Support Centre at 1-800-268-4522 or send an e-mail to csupport@wolterskluwer.com.
Subscribe to the CCH ProSystem fx Practice Management e-Bulletin
If you have not received this document directly to your e-mail address, please subscribe to our Newsletter by selecting CCH ProSystem fx Practice Management. You will automatically receive an e-mail each time a new software update is available.
Thank you for choosing CCH ProSystem fx Practice Management.
Wolters Kluwer Canada