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Hot topics - Week of March 30, 2025
NEW: Beginning March 24, 2025, the CRA will no longer accept direct deposit updates or changes submitted via EFILE
Consult this article for more details on this matter. End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: This week most consulted articles from our Knowledge Base
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Date: 2022-June-20
Cantax FormMaster
Release of Cantax FormMaster 2021 v.4.1
We are pleased to announce the release of Cantax FormMaster 2021 v.4.1 which is now available for download.
Please consult the table below to find out how to get version 4.1.
CD-ROM's for version 2021 4.1 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
Revenu Québec Web site: Internet Explorer was blocked when uploading XML files
Since June 15, Revenu Québec has been blocking the uploading of XML files using Internet Explorer (IE). As Cantax FormMaster was trying to open this browser for the uploading, an error message was displayed on the screen. Version 4.1 of Cantax FormMaster 2021 addresses this situation.
For more details on this situation, please see this Knowledge Base article.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install the Cantax FormMaster program; simply enter it when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax FormMaster 2021, the activation key will not be required.
Training
To consult the different training options available regarding Cantax FormMaster (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help/Get Cantax Training.
Release of Cantax FormMaster 2021 v.4.1
We are pleased to announce the release of Cantax FormMaster 2021 v.4.1 which is now available for download.
Please consult the table below to find out how to get version 4.1.
| Version | Optical disks | Download from the Web site |
| FormMaster Gold | X | |
| FormMaster | X |
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log in to "My Account" on the https://www.wolterskluwer.ca Web site.
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CD-ROM's for version 2021 4.1 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
Revenu Québec Web site: Internet Explorer was blocked when uploading XML files
Since June 15, Revenu Québec has been blocking the uploading of XML files using Internet Explorer (IE). As Cantax FormMaster was trying to open this browser for the uploading, an error message was displayed on the screen. Version 4.1 of Cantax FormMaster 2021 addresses this situation.
For more details on this situation, please see this Knowledge Base article.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install the Cantax FormMaster program; simply enter it when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax FormMaster 2021, the activation key will not be required.
Training
To consult the different training options available regarding Cantax FormMaster (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help/Get Cantax Training.