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Hot topics - Week of May 13, 2024
CCH iFirm Taxprep T2: Server error 109 (Update: May 16, 2024)
Some CCH iFirm Taxprep T2 customers are receiving error message 109 when downloading T2 data through the Auto-fill my return (AFR) service. This error comes from the CRA's servers, and their IT team is actively working to resolve the issue. We will notify you via this banner as soon as the problem has been resolved. Scheduled Maintenance: Support Platform unavailable on May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET
A schedule maintenance has been scheduled on Sunday, May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET. During this window, our support platform site at support.cch.com/oss/canada and its services will be unavailable. Web tickets and live chats are given priority over calls
For a faster service, connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent. Consult this article for more details: How do I create a support case or initiate a live chat? Most consulted articles in the Knowledge Base (as of May 16, 2024)
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Date: 2022-Feb.-2
Cantax T1Plus
Cantax T1Plus 2021 Release!
We are pleased to announce that our Cantax T1Plus (version 21.2.3xx.106) software is now available for download.
The optical disks will be shipped starting the week of February 6.
This first 2021 production release of Cantax T1Plus has been approved by the CRA for the 2021 tax year for filing purposes (paper and EFILE). Although most returns for 2021 can be prepared with this version of the program, some CRA forms have not yet been received.
For a list of the forms under review in this release, please refer to the "Forms Under Review" section in the Release Notes.
With the versions of Cantax T1Plus that include EFILE, forms and returns can now be EFILED to the CRA. The CRA will begin accepting transmission of the Authorization form on February 7, 2022. The Auto-fill T1 return (AFR) service will open on February 7, 2022. The CRA system will begin accepting EFILE Online transmissions of 2021 personal income tax returns on February 21, 2022.
Please see the Release Notes for the highlights of this release. The Release Notes are accessible on our Web site and from the Welcome box in the program.
Activation Key
Please make sure that the workstation's regional settings are set to English (Canada or United States).
Cantax T1 requires an activation key to install the software, which includes various modules. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax T1Plus 2021, the activation key will not be required.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T1 (seminars, webinars, tutorials and more), access the “Training” section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos available on the Web site
To learn more about Cantax or to become familiar with the features, consult the videos available at https://support.wolterskluwer.ca!
Cantax T1Plus 2021 Release!
We are pleased to announce that our Cantax T1Plus (version 21.2.3xx.106) software is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
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The optical disks will be shipped starting the week of February 6.
This first 2021 production release of Cantax T1Plus has been approved by the CRA for the 2021 tax year for filing purposes (paper and EFILE). Although most returns for 2021 can be prepared with this version of the program, some CRA forms have not yet been received.
For a list of the forms under review in this release, please refer to the "Forms Under Review" section in the Release Notes.
With the versions of Cantax T1Plus that include EFILE, forms and returns can now be EFILED to the CRA. The CRA will begin accepting transmission of the Authorization form on February 7, 2022. The Auto-fill T1 return (AFR) service will open on February 7, 2022. The CRA system will begin accepting EFILE Online transmissions of 2021 personal income tax returns on February 21, 2022.
Please see the Release Notes for the highlights of this release. The Release Notes are accessible on our Web site and from the Welcome box in the program.
Activation Key
Please make sure that the workstation's regional settings are set to English (Canada or United States).
Cantax T1 requires an activation key to install the software, which includes various modules. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax T1Plus 2021, the activation key will not be required.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T1 (seminars, webinars, tutorials and more), access the “Training” section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos available on the Web site
To learn more about Cantax or to become familiar with the features, consult the videos available at https://support.wolterskluwer.ca!