Wolters Kluwer Canada wishes you Happy Holidays!

Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET)

• Tuesday, December 24, 2024: Closing at 2:00 p.m.
• Wednesday, December 25, 2024: Closed
• Thursday, December 26, 2024: Closed
• Tuesday, December 31, 2024: Closing at 4:00 p.m.
• Wednesday, January 1, 2025: Closed

Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site.

Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it:

• How to Register for the Support Platform to Begin
• How to Open a Support Case
• How to Manage Your Support Cases
• How to Reset Your Support Platform Password

This week most consulted articles from our Knowledge Base

1. How do I install a network version of Taxprep?
2. When will the next version of Taxprep, Cantax, or iFirm Taxprep be released?
3. How do I download Taxprep?
4. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
5. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
6. How to configure the EFILE identification in CCH iFirm Taxprep?
7. How do I reset my password for CCH iFirm?
8. Install local Taxprep and get the activation key
9. How to add a licence or security role in CCH iFirm
10. What identification numbers do I need to be able to file T-slips or a T5013 return electronically through the internet file transfer (XML) (Transmit a return) with the CRA for 2024/2025?
11. How to set up Taxprep Connect and Cantax AFR download to use the system default browser
12. Where can I find the release notes for CCH iFirm?