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Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation! New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2021-Dec.-21
Taxprep Dashboard
Release of Taxprep Dashboard 2021
We are pleased to announce the release of Taxprep Dashboard 2021, which is now available for download.
Taxprep Dashboard is Taxprep software that allows you to stay on track during T1 tax season. You see your workload in real time, anywhere and anytime – and you can manage your returns accordingly. More details >
For more information on the content of this release, please consult the Releases Notes.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Taxprep Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep and CCH iFirm Tax training, please contact the Professional Services team at learning@wolterskluwer.com.
Release of Taxprep Dashboard 2021
We are pleased to announce the release of Taxprep Dashboard 2021, which is now available for download.
Taxprep Dashboard is Taxprep software that allows you to stay on track during T1 tax season. You see your workload in real time, anywhere and anytime – and you can manage your returns accordingly. More details >
For more information on the content of this release, please consult the Releases Notes.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Taxprep Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep and CCH iFirm Tax training, please contact the Professional Services team at learning@wolterskluwer.com.