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Most Consulted Articles in the Knowledge Base (as of April 29, 2024)
  1. CRA EFILE ERROR 16, how to fix it
  2. The federal T1 return is rejected by the CRA with error code 43 in Taxprep or CCH iFirm Taxprep T1.
  3. How do I transfer unused tuition fees from a child to a parent in Taxprep or CCH iFirm Taxprep?
  4. EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  5. How do I update my support case on the ''support.cch.com/oss/canada'' Support Platform?
  6. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  7. Are Retired Partners supported by the Wolters Kluwer Support teams?
  8. How do I complete the return of a taxpayer who left Canada during the year?
  9. How to address efile errors 352, 353, 2038 and 2040
  10. The federal T1 tax return form is rejected by the CRA with error code 2197.
  11. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  12. How to configure the EFILE identification in CCH iFirm Taxprep?
  13. What income amount should I enter in the return of a taxpayer who is emigrant or immigrant in the year?
  14. How to proceed with Auto-Fill T1 return (AFR) in Cantax T1?
  15. How to report foreign investment income in Cantax T1? T1-INV
  16. The federal T1 return is rejected by the CRA with error code 2252.
  17. Diagnostic QE118 or QE129 displays and prevents the Québec electronic transmission.
  18. The federal T1 return is rejected by the CRA with error code 43 in Cantax T1.
  19. How to add a licence or security role in CCH iFirm
  20. T4RIF transfer 60(l) (v)
  21. T1 Canada caregiver credit - what amount can you claim
  22. T776 rental property sold at a loss why is there no capital loss calculated?
Date: 2021-Dec.-21
Taxprep Dashboard
Release of Taxprep Dashboard 2021

We are pleased to announce the release of Taxprep Dashboard 2021, which is now available for download.

Taxprep Dashboard is Taxprep software that allows you to stay on track during T1 tax season. You see your workload in real time, anywhere and anytime – and you can manage your returns accordingly. More details >

For more information on the content of this release, please consult the Releases Notes.


Training

To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Taxprep Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.

For Taxprep and CCH iFirm Tax training, please contact the Professional Services team at learning@wolterskluwer.com.