End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
As of January 1, 2025, the customer support teams will offer their high-quality service exclusively through digital channels, and will no longer offer incoming phone support. See the communication sent on this matter for further details.
Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.

Support Platform Help Centre
Having trouble registering or logging in to the platform? The Support Platform Help Centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. It also centralizes all the articles and videos you need to get the best out of the web ticketing system.
Important note: The live chat staff will ONLY be able to assist you with login issues – any other request will need to be submitted via a support case, once the login issue has been resolved. 

This week most consulted articles from our Knowledge Base

1. CRA Forms 2025 - Late-filing penalty relief for information returns (T3, T4, T4A and T5 slips due February 28, 2025) is now March 7, 2025
2. CRA Efile error - account number given in the attached T619 electronic transmittal records does not match the account number you used to sign in
3. Forms - Where do I enter my CRA RepID number to allow me to file slips or T5013 return using Represent a Client (RAC) service.
4. What identification numbers do I need to be able to file slips or a T5013 return electronically, and how do I set the options in the program?
5. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
6. CRA FORMS: Can I transmit slips and T5013 returns using the federal transmitter number MM for 2023 and prior years?
7. Form CRA Efile error - Invalid formatting detected in one or more field
8. CRA ERROR T5, T5013, T5008 slip "Filer account number is missing or invalid for this type of return"
9. Cannot log in to the ''support.cch.com/oss/canada'' Support Platform
10. CRA ERROR code 503.0 The web address for Federal EFILE does not redirect to the appropriate CRA page
11. When will the next version of Taxprep, Cantax, or iFirm Taxprep be released?