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Sujets d'actualité - Semaine du 17 novembre 2024
Lancement de notre Assistante virtuelle avancée 2.0
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Les lundis et mardis De 8 h 30 à 18 h (HE) En 2025, nous passerons à un soutien exclusivement numérique offert du lundi au vendredi. Nos experts continueront d'examiner chaque demande de soutien et d'y répondre de la manière la plus appropriée (ce qui peut inclure des appels téléphoniques ou des réponses par le biais des demandes en ligne). Les demandes de soutien peuvent être soumises par la Plateforme de soutien 24 heures sur 24, 7 jours sur 7, ainsi que par clavardages en direct, lesquels sont traités en direct par nos agents de soutien du lundi au vendredi, de 8 h 30 à 18 h, HE. Remarque : Les produits CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan et CCH Site Builder sont déjà uniquement supportés par demandes de soutien en ligne. Plateforme de soutien : tout ce qu'il faut savoir
Veuillez consulter les vidéos ci-dessous pour savoir comment vous inscrire à la plateforme de soutien et optimiser son utilisation : Articles les plus consultés de notre base de connaissances cette semaine
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Cet article est disponible en anglais seulement
Date : 2020-avr.-2
Personal Taxprep
Release of Version 4.0 of Personal Taxprep 2019
We are pleased to announce the release of version 4.0 of Personal Taxprep 2019, which is now available for download.
The CD-ROMs will be shipped starting the week of April 5, 2020.
This version contains the forms approved for filing purposes by the tax authorities for the 2019 taxation year, including those that were under review in previous versions. Returns can be EFILED with this version of Personal Taxprep. For information on the transmission system schedule, please refer to the Electronic Filing section of the Release Notes.
For more information with regards to these changes, consult the Release Notes.
Saturday Support Service Suspended
Because of the extension of personal tax filing deadlines, we are adjusting our support hours for this tax season by suspending, for an indefinite period of time, the Saturday support service offered in March and April.
Please rest assured that we will continue offering our regular support service during the week, which will allow you to benefit from more than 11 hours of support each day. We invite you to consult our regular hours schedule.
End of support for Windows 7 and Windows Server 2008 R2 SP1
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Personal Taxprep 2019, the activation key will not be required.
Training
To familiarize yourself with functionalities of the new enhanced Taxprep interface, consult the different videos available in the Personal Taxprep Help Centre.
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Personal Taxprep Seminar Guides
Save 50% on this guide - Use Promo Code GUIDE50
It’s Income Tax Season! Need extra information? This seminar guide is an excellent resource for you and your team. Prepared by Maureen Vance, CPA, CA, our long time Taxprep Tax Consultant, it provides you with all the 2019 T1 Tax Filing Update information you need. Plus useful feature/function tips in Personal Taxprep.
Order your printed copy! Enter Promo Code – GUIDE50.
Release of Version 4.0 of Personal Taxprep 2019
We are pleased to announce the release of version 4.0 of Personal Taxprep 2019, which is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
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The CD-ROMs will be shipped starting the week of April 5, 2020.
This version contains the forms approved for filing purposes by the tax authorities for the 2019 taxation year, including those that were under review in previous versions. Returns can be EFILED with this version of Personal Taxprep. For information on the transmission system schedule, please refer to the Electronic Filing section of the Release Notes.
Here is a brief summary of the main changes:
- COVID-19 –The filing deadline for income tax returns, balance-due day and the June 15, 2020 instalment payment dates have been postponed – Special Goods and services tax credit (GSTC) payment and increase in the Canada Child Benefit (CCB)
For more information with regards to these changes, consult the Release Notes.
Saturday Support Service Suspended
Because of the extension of personal tax filing deadlines, we are adjusting our support hours for this tax season by suspending, for an indefinite period of time, the Saturday support service offered in March and April.
Please rest assured that we will continue offering our regular support service during the week, which will allow you to benefit from more than 11 hours of support each day. We invite you to consult our regular hours schedule.
End of support for Windows 7 and Windows Server 2008 R2 SP1
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Personal Taxprep 2019, the activation key will not be required.
Training
To familiarize yourself with functionalities of the new enhanced Taxprep interface, consult the different videos available in the Personal Taxprep Help Centre.
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Personal Taxprep Seminar Guides
Save 50% on this guide - Use Promo Code GUIDE50
It’s Income Tax Season! Need extra information? This seminar guide is an excellent resource for you and your team. Prepared by Maureen Vance, CPA, CA, our long time Taxprep Tax Consultant, it provides you with all the 2019 T1 Tax Filing Update information you need. Plus useful feature/function tips in Personal Taxprep.
Order your printed copy! Enter Promo Code – GUIDE50.