Chat with our virtual assistant
Hot Topics - Week of March 25, 2024
Support Centre open every Saturday until April 27
During the personal tax season, the Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET,  until the end of April to handle requests submitted by web tickets and live chats. Connect to our Support Platform to consult our virtual assistant, submit your requests and chat live with an agent!
Release dates calendar
Please consult our product calendar for release dates of all our software.
Most Consulted Articles in the Knowledge Base (as of March 27, 2024)
  1. What is the T3 Schedule 15, how do I prepare it, and can I enter the required information before the release of the 2024 version?
  2. CRA EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  3. T3 - What are the new requirement for a Bare Trust?
  4. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  5. .Taxprep T3, BENEF forms - Information about beneficiaries doesn't appear on Schedule 15
  6. Can I EFILE the T3 return?
  7. How to clear cache in Taxprep, Cantax and AliForm?
  8. How do I update my support case on the ''support.cch.com/oss/canada'' Support Platform?
  9. Error code 83548 and EF001184 on Trust returns
  10. Can we EFILE attached documents with T3 return?
  11. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  12. How do I get an EFILE number and a password?
  13. When launching the application, the message The location of the transmission database is not properly specified or is unavailable. Would you like to specify it now?displays.
Date: 2020-Dec.-18
Taxprep Dashboard
Release of Taxprep Dashboard 2020

We are pleased to announce the release of Taxprep Dashboard 2020, which is now available for download.

Taxprep Dashboard is Taxprep software that allows you to stay on track during T1 tax season. You see your workload in real time, anywhere and anytime – and you can manage your returns accordingly. More details >

Note that following some significant changes in Taxprep Plus, we recommend to all our clients using Taxprep Plus on a Remote Desktop Services environment with RemoteApp (RDS) to manually install the latest version of Taxprep Plus.


Training

To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Taxprep Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.

For Taxprep and CCH iFirm Tax training, please contact the Professional Services team at learning@wolterskluwer.com.