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Hot topics - Week of March 30, 2025
NEW: Beginning March 24, 2025, the CRA will no longer accept direct deposit updates or changes submitted via EFILE
Consult this article for more details on this matter.
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter.
Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.

Watch videos to find out everything you need to know about the support platform:
This week most consulted articles from our Knowledge Base
  1. Form T1198 Efile Diagnostic error #002025 (Cantax) or E779 (Taxprep-CCH Ifirm Taxprep)
  2. Forms - CRA Efile error - Account number given in the attached T619 electronic transmittal records does not match the account number you used to sign in
  3. CRA FORMS: Can I transmit slips and T5013 returns using the federal transmitter number MM for 2023 and prior years?
  4. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  5. When will the next version of Taxprep, Cantax, or iFirm Taxprep be released?
  6. Cannot log in to the ''support.cch.com/oss/canada'' Support Platform
  7. How to configure the EFILE identification in CCH iFirm Taxprep?
  8. How do I download the latest version of the Cantax software?
  9. CCH iFirm Tax: How to send a return to Support

Products Support

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Date: 2020-Dec.-18
Taxprep Dashboard
Release of Taxprep Dashboard 2020

We are pleased to announce the release of Taxprep Dashboard 2020, which is now available for download.

Taxprep Dashboard is Taxprep software that allows you to stay on track during T1 tax season. You see your workload in real time, anywhere and anytime – and you can manage your returns accordingly. More details >

Note that following some significant changes in Taxprep Plus, we recommend to all our clients using Taxprep Plus on a Remote Desktop Services environment with RemoteApp (RDS) to manually install the latest version of Taxprep Plus.


Training

To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Taxprep Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.

For Taxprep and CCH iFirm Tax training, please contact the Professional Services team at learning@wolterskluwer.com.