Chat with our virtual assistant
Hot topics - Week of April 29, 2024
Prioritisation of web tickets
Web tickets and live chats are given priority over the phone calls. For a faster service, connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent.
Most Consulted Articles in the Knowledge Base (as of April 30, 2024)
  1. EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  2. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  3. The federal T1 return is rejected by the CRA with error code 43 in Taxprep or CCH iFirm Taxprep T1.
  4. How do I update my support case on the ''support.cch.com/oss/canada'' Support Platform?
  5. CRA EFILE ERROR 16, how to fix it
  6. The federal T1 return is rejected by the CRA with error code 70127.
  7. How do I register to the new ''support.cch.com/oss/canada'' Support Platform?
  8. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  9. The federal T1 tax return form is rejected by the CRA with error code 2197.
  10. How do I transfer unused tuition fees from a child to a parent in Taxprep or CCH iFirm Taxprep
  11. The federal T1 return is rejected by the CRA with error code 2252.
  12. The Québec TP1 return is rejected by Revenu Québec with error code TSTRUC.
  13. How to clear cache in Taxprep, Cantax and AliForm?
  14. How do I reset my password on the ''support.cch.com/oss/canada'' Support Platform?
  15. T2017 Where do we enter the reserve amount of capital property in the first year for dispositions that are not QFFP, QSBCS, or to your child?
  16. T3 return rejected Efile error EF001184 & 710
  17. Is the Home Office product supported?
  18. How do I indicate that there was an involuntary separation for purposes of Schedule J?
  19. EFILE ERROR - 90315 - The federal T1 return is rejected by the CRA with error code 90315.
  20. How do I mention that there was an involuntary separation for purpose of the solidarity tax credit calculation?
  21. How do I transfer the disability amount for a dependant to the reporting taxpayer on line 31800 of Schedule 1?
  22. Where to enter a RL1 for a Ontario Resident?
  23. When launching the application, the message The location of the transmission database is not properly specified or is unavailable. Would you like to specify it now? displays.
  24. The federal T1 return is rejected by the CRA with error code 43 in Cantax T1.
  25. How can I download old version of Cantax or Taxprep or Aliform programs?

Products Support

Knowledge Base Video Library My support cases Latest News System Requirements

View By Product

CCH iFirm
CCH iFirm CCH iFirm Taxprep T1 CCH iFirm Taxprep T2 CCH iFirm Taxprep T3 CCH iFirm Taxprep Forms
Taxprep Cantax
Cantax T1Plus Cantax T2/T2Plus Cantax FormMaster
AliForm CCH Accountants' Suite
Date: 2020-July-21
Cantax T2/T2Plus
Cantax T2 20.1.3xx.104 Release!

We are pleased to announce that our Cantax T2 versions are now available for download.

This release of Cantax T2 and T2Plus can be used to prepare corporate income tax returns for taxation years that began on or after January 1, 2017, and will end on or before October 31, 2020.

Important:
The minimum subscription term for this product is one year.
If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the Wolters Kluwer Web site.

Download Now!

CD-ROM's for version 20.1.3xx.104 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.

Here is a summary of the changes included in Cantax T2 20.1.3xx.104.

  • Modifications to the Alberta tax rate
    As a result of the changes announced in Special Notice Vol. 5 No. 58 published on June 30 by Alberta Tax and Revenue Administration, modifications have been made to the Alberta tax rate.

For the latest information about this release, please refer to the Release Notes available from the Welcome box in the Cantax T2 program. This document is also on our Web site.


Activation key

Cantax T2 requires an activation key to install the software, which includes various modules. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.


End of support for Windows 7 and Windows Server 2008 R2 SP1

As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.

For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.


Consult our Knowledge Base to quickly find the information you need!

Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.


Training

To consult the different training options available regarding Cantax T2 (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.


Videos Available on our Web Site!

To learn more about Cantax or to become familiar with the new features, consult the videos available at https://support.wolterskluwer.ca/!