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Customer Service and Support
Important Notice: This section of the support site is archived.
You will now only find information about previous versions of our products. |
Date: 2025-Dec.-19
CCH Scan Version 22.0 Release
We are pleased to announce the release of CCH Scan version 22.0.
This version is now available for download.
Review your Documentation
Before you install this latest release, please review the documentation thoroughly, including the Release Notes. If you have any questions, please register to our Support Platform and submit a support ticket.
New Enhancements
Validate Your Scanner Settings for Optimal Results
The quality of scanned images is critical to achieve optimal extraction results with AutoFlow Technology. Having a good scanner that is configured properly will generate greater extraction accuracy. Regular scanner maintenance is also a key factor for success. To determine if the output of your scanner is suitable for AutoFlow Technology, please scan the sample slips sent to your firm and submit the resulting TIF or PDF file at https://support.cch.com/oss/canada/login. Our Technical Support team will analyze your file and reply to you to confirm whether the quality of the scanner output will be likely to produce good data extraction results.
Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offer their high-quality service exclusively through digital channels, and no longer offer incoming phone support.
Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.
CCH Scan Training
Please note that attending some Training Webinars is mandatory for new CCH Scan customers.
It is essential that members of your staff involved in tax preparation understand the procedures and changes in workflow that result from the adoption of a paperless tax preparation process. Mandatory training sessions ensure that your firm starts to experience the benefits offered by CCH Scan immediately. Our CCH Scan coordinator will plan your attendance. For firms renewing CCH Scan this year, we are pleased to offer an optional refresher Webinar, which highlights enhancements to the program including AutoFlow Technology.
Download only
The CCH Scan product and related documentation are available by download only. Only the batch of sample slips used to validate your scanner settings will be mailed to you. If you have any questions or concerns, please register to our Support Platform and submit a support ticket.
We are pleased to announce the release of CCH Scan version 22.0.
This version is now available for download.
| Download Now! |
Review your Documentation
Before you install this latest release, please review the documentation thoroughly, including the Release Notes. If you have any questions, please register to our Support Platform and submit a support ticket.
New Enhancements
- Better Classification and Extraction for All Forms
Algorithms for classifying and extracting data on forms have been upgraded, allowing for more forms to be recognized more accurately.
- Unsupported Operating System for All CCH Scan Modules
All CCH Scan modules no longer support Microsoft® Windows® 10.
Validate Your Scanner Settings for Optimal Results
The quality of scanned images is critical to achieve optimal extraction results with AutoFlow Technology. Having a good scanner that is configured properly will generate greater extraction accuracy. Regular scanner maintenance is also a key factor for success. To determine if the output of your scanner is suitable for AutoFlow Technology, please scan the sample slips sent to your firm and submit the resulting TIF or PDF file at https://support.cch.com/oss/canada/login. Our Technical Support team will analyze your file and reply to you to confirm whether the quality of the scanner output will be likely to produce good data extraction results.
Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offer their high-quality service exclusively through digital channels, and no longer offer incoming phone support.
Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.
For more details about the web ticketing system and best practices, watch the following “How to” videos:
- How to Register With the Support Platform to Begin
- How to Open a Support Case
- How to Manage Your Support Cases
- How to Reset Your Support Platform Password
Register now to our Support Platform and take advantage of all the benefits it has to offer!
To consult our customer service schedule and learn more about how to contact us, please visit our corporate Web site.CCH Scan Training
Please note that attending some Training Webinars is mandatory for new CCH Scan customers.
It is essential that members of your staff involved in tax preparation understand the procedures and changes in workflow that result from the adoption of a paperless tax preparation process. Mandatory training sessions ensure that your firm starts to experience the benefits offered by CCH Scan immediately. Our CCH Scan coordinator will plan your attendance. For firms renewing CCH Scan this year, we are pleased to offer an optional refresher Webinar, which highlights enhancements to the program including AutoFlow Technology.
Download only
The CCH Scan product and related documentation are available by download only. Only the batch of sample slips used to validate your scanner settings will be mailed to you. If you have any questions or concerns, please register to our Support Platform and submit a support ticket.