2024 Holiday Season Schedule - Customer Service and Support Centre

Wolters Kluwer Canada wishes you Happy Holidays!

In order to maintain our commitment to provide you with the most efficient and professional services at all times, we invite you to review the following modified schedule for the Customer Service and the Support Centre during the 2024 holiday season:

Customer Service and Support Centre

Modified Business Hours for the 2024 Holiday Season (ET)

• Tuesday, December 24, 2024: Closing at 2:00 p.m.
• Wednesday, December 25, 2024: Closed
• Thursday, December 26, 2024: Closed
• Tuesday, December 31, 2024: Closing at 4:00 p.m.
• Wednesday, January 1, 2025: Closed

Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate Web site.


Register to the Wolters Kluwer Support Platform

Register to our support platform to submit, modify and track all your support requests in a single location. A chatbot system and a live chat feature powered by our virtual assistant are also included, with access to over 40,000 articles from our knowledge base.

If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?

For more details about the web ticketing system and best practices, watch the following “How to” videos:

• How to Register With the Support Platform to Begin 
• How to Open a Support Case 
• How to Manage Your Support Cases
• How to Reset Your Support Platform Password

Register now to our Support Platform and take advantage of all the benefits it has to offer!


Release of our Advanced Virtual Agent 2.0

Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles to consult. Based on the content of our knowledge base, these answers quickly provide all the information you need to get on with your work. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation!


Thank you for your business. Please accept our best wishes for a happy holiday season, and the best of success in all your undertakings in 2025.

Wolters Kluwer Canada