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Hot topics - Week of July 6, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter.
Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.

Watch videos to find out everything you need to know about the support platform:
Tis week most consulted articles from our Knowledge Base
  1. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  2. CRA FORMS: Can I transmit slips and T5013 returns using the federal transmitter number MM for 2023 and prior years?
  3. Cannot log in to the ''support.cch.com/oss/canada'' Support Platform"
  4. How to clear browser cache in Chrome or Edge
  5. iFirm User Has No Access to Tax Products
  6. How do I reset my password on the ''support.cch.com/oss/canada'' Support Platform?
  7. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  8. "Cannot continue the operation because the location of the transmission database is not available or is not specified correctly"
  9. Forms - CRA Efile error - Account number given in the attached T619 electronic transmittal records does not match the account number you used to sign in
  10. FAQ – FT12024-001 – Decommission of the CRA’s authorization service in EFILE software for individuals (T1)

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Date: 2024-Dec.-18
2024 Holiday Season Schedule - Customer Service and Support Centre

Wolters Kluwer Canada wishes you Happy Holidays!

In order to maintain our commitment to provide you with the most efficient and professional services at all times, we invite you to review the following modified schedule for the Customer Service and the Support Centre during the 2024 holiday season:

Customer Service and Support Centre

Modified Business Hours for the 2024 Holiday Season (ET)

  • Tuesday, December 24, 2024: Closing at 2:00 p.m.
  • Wednesday, December 25, 2024: Closed
  • Thursday, December 26, 2024: Closed
  • Tuesday, December 31, 2024: Closing at 4:00 p.m.
  • Wednesday, January 1, 2025: Closed

Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate Web site.


Register to the Wolters Kluwer Support Platform

Register to our support platform to submit, modify and track all your support requests in a single location. A chatbot system and a live chat feature powered by our virtual assistant are also included, with access to over 40,000 articles from our knowledge base.

If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?

For more details about the web ticketing system and best practices, watch the following “How to” videos:


Register now to our Support Platform and take advantage of all the benefits it has to offer!


Release of our Advanced Virtual Agent 2.0

Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles to consult. Based on the content of our knowledge base, these answers quickly provide all the information you need to get on with your work. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation!


Thank you for your business. Please accept our best wishes for a happy holiday season, and the best of success in all your undertakings in 2025.

Wolters Kluwer Canada