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Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation! New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2024-Jan.-29
Release of AliForm 2024 v.1.0
We are pleased to announce the release of AliForm 2024 v.1.0, which is now available for download. Please note that we no longer ship CD-ROMs. AliForm is now only available for download.
This version includes several updates. New judgments have also been added to the AliForm annoté module. Consult the Release Notes for more information about AliForm.
To learn more about AliForm and become familiar with the new features, consult the program's Help, the Release Notes, the Guide de l'utilisateur as well as the Aide-mémoire (the last two in French only), available in the program's directory and on AliForm's Product Support Web page.
New: Introducing Wolters Kluwer Support Platform
As part of our commitment to service, Wolters Kluwer is pleased to announce the launch of our new Support Platform.
Register to our Support Platform to submit, modify and track all your support requests in a single location. A chat feature powered by our virtual assistant is also included, with access to over 40,000 articles from our knowledge base to ensure your inquiries are addressed promptly. Note that since December 1, 2023, the Support Centre no longer offers an email support service, which has been replaced by our new support ticketing system.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
Register now to our Support Platform and take advantage of all the benefits it has to offer!
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install AliForm. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/. Log on to your "Files Centre" by completing the Login section and click Log in. In the Dashboard page, click the Activation Key(s) button in the Download section.
We are pleased to announce the release of AliForm 2024 v.1.0, which is now available for download. Please note that we no longer ship CD-ROMs. AliForm is now only available for download.
| IMPORTANT! Wolters Kluwer Canada Limited grants you a license authorizing you to use AliForm for a one-year period. This contract is renewable every year. By downloading the software, you accept to pay the license fees related to its use and you agree to be bound by the terms of the license agreement. Therefore, no cancellation or refund will be accepted during the subscription period. If you have any questions regarding your subscription, please do not hesitate to call the Support Centre at 1-800-268-4522 or register to our Support Platform and submit a support ticket.
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This version includes several updates. New judgments have also been added to the AliForm annoté module. Consult the Release Notes for more information about AliForm.
To learn more about AliForm and become familiar with the new features, consult the program's Help, the Release Notes, the Guide de l'utilisateur as well as the Aide-mémoire (the last two in French only), available in the program's directory and on AliForm's Product Support Web page.
New: Introducing Wolters Kluwer Support Platform
As part of our commitment to service, Wolters Kluwer is pleased to announce the launch of our new Support Platform.
Register to our Support Platform to submit, modify and track all your support requests in a single location. A chat feature powered by our virtual assistant is also included, with access to over 40,000 articles from our knowledge base to ensure your inquiries are addressed promptly. Note that since December 1, 2023, the Support Centre no longer offers an email support service, which has been replaced by our new support ticketing system.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
Register now to our Support Platform and take advantage of all the benefits it has to offer!
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install AliForm. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/. Log on to your "Files Centre" by completing the Login section and click Log in. In the Dashboard page, click the Activation Key(s) button in the Download section.