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Hot topics - Week of December 22, 2024
Wolters Kluwer Canada wishes you Happy Holidays!
Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET) Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: Last week most consulted articles from our Knowledge Base
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Date: 2023-Mar.-1
Cantax FormMaster
Release of Cantax FormMaster 2022 v.3.0
We are pleased to announce the release of Cantax FormMaster 2022 v.3.0 which is now available for download.
Please consult the table below to find out how to get version 3.0.
The optical disk will be shipped starting the week of March 5, 2023.
Please read the Release Notes for more details about this version. To review the updates and additions contained in Cantax FormMaster 2022 v 3.0, consult the Updates and Additions table.
Our Support Centres are Going Digital: Emails are Now Our First Priority
As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre by including your account number and the name of your product in the subject line as well as detailed information in your email (form/line/diagnostic number, print screens, etc.) to get accelerated service!
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install the Cantax FormMaster program; simply enter it when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax FormMaster 2022, the activation key will not be required.
Training
To consult the different training options available regarding Cantax FormMaster (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help/Get Cantax Training.
Release of Cantax FormMaster 2022 v.3.0
We are pleased to announce the release of Cantax FormMaster 2022 v.3.0 which is now available for download.
Please consult the table below to find out how to get version 3.0.
| Version | Optical disks | Download from the Web site |
| FormMaster Gold | X | X |
| FormMaster | X | X |
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the Wolters Kluwer Web site.
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The optical disk will be shipped starting the week of March 5, 2023.
Please read the Release Notes for more details about this version. To review the updates and additions contained in Cantax FormMaster 2022 v 3.0, consult the Updates and Additions table.
Our Support Centres are Going Digital: Emails are Now Our First Priority
As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre by including your account number and the name of your product in the subject line as well as detailed information in your email (form/line/diagnostic number, print screens, etc.) to get accelerated service!
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install the Cantax FormMaster program; simply enter it when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax FormMaster 2022, the activation key will not be required.
Training
To consult the different training options available regarding Cantax FormMaster (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help/Get Cantax Training.