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Hot Topics of the Week - February 26, 2024
Release Dates Calendar
Consult our product calendar for the next release dates of all our software.
Support Available every Saturday starting February 24!
During the personal tax season, the Support Centre will be open every Saturday until the end of April to handle requests submitted by web tickets and live chats:
  • From February 24, 2024 to April 27, 2024
  • 10 a.m. to 5 p.m. ET
Visit our Support platform to consult our virtual assistant, submit your requests and chat live with an agent. 
Most consulted articles in the knowledge base (as of March 2, 2024)
  1. CRA EFILE ERROR 110-B: T1 return is rejected with error code 110-B for new commers
  2. How do I edit letters in CCH iFirm Taxprep?
  3. Taxprep T3, BENEF forms - Information about beneficiaries doesn't appear on Schedule 15
  4. How do I download Cantax?
  5. When launching the application, the message ''The location of the transmission database is not properly specified or is unavailable. Would you like to specify it now?'' displays.
  6. How do I register to the new ''support.cch.com/oss/canada'' Support Platform?
  7. How do I reset the password for the CCH iFirm Admin profile?
  8. How to add a licence or security role in CCH iFirm?
  9. What is the T3 Schedule 15, how do I prepare it, and can I enter the required information before the release of the 2024 version?
Date: 2022-Dec.-19
Taxprep Forms
System Requirements

To correctly execute the latest version of Taxprep Forms, your computer system must have the following:

Processor

Dual Core processor (Quad Core processor is recommended)

Supported operating systems
  • Windows 10 (64-bit) except for Education and Home Editions*
  • Windows 11 (64-bit) except for Education and Home Editions*
  • Windows Server 2012 R2
    (As of October 2023, our programs will no longer support this OS.)
  • Windows Server 2016
  • Windows Server 2019
  • Remote Desktop Services in Windows Server 2012 R2, 2016 and 2019
  • Citrix XenApp 7.11
Note: Please note that custom scaling is not supported.
* For more information on the different Windows Editions, and their respective minimum requirements,
consult the Microsoft Web site:
Important: We strongly recommend that all customers enable the enhanced security measures available in Windows 10 or higher operating system, including SMB 3.0 encryption for data in transit. Since the configuration of SMB 3.0 is explicit, please consult this Microsoft article to proceed with its configuration.
RAM

A minimum of 4 GB of RAM is required.

Note: RAM requirements are highly dependent on the operating system used. Please consult the documentation provided with your operating system for minimum and recommended RAM requirements.

Microsoft .Net Framework

Microsoft .Net 6.0.2 or higher is required.

Network File Systems
  • NTFS
  • FAT32
  • exFAT
Internet Connection