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Hot topics - Week of July 22, 2024
Changes to Cantax and AnswerConnect support services
Beginning July 22, Cantax and CCH AnswerConnect customers should submit their support cases exclusively through our web ticketing system for a faster service! Register with our Support Platform to easily submit, modify, and track all your tickets from a single online location. For more details about the web ticketing system and best practices, watch the following “How to” videos: New telephone schedule for our teams
Please note the new telephone schedule for Customer Service and Technical and Tax Support: Monday to Thursday 8:30 a.m. to 6 p.m. (ET) Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets, which can be submitted via the Support Platform 24/7, as well as by live chats, which are handled from Monday through Friday between 8:30 a.m. and 6:00 p.m. ET. Most consulted articles in the Knowledge Base (July 26, 2024)
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WARNING! Please take note that the content of this page has expired or is not active.
Date: 2022-Dec.-19
Taxprep Forms
System Requirements
To correctly execute the latest version of Taxprep Forms, your computer system must have the following:
consult the Microsoft Web site:
System Requirements
To correctly execute the latest version of Taxprep Forms, your computer system must have the following:
Processor
Dual Core processor (Quad Core processor is recommended)
Supported operating systems
- Windows 10 (64-bit) except for Education and Home Editions*
- Windows 11 (64-bit) except for Education and Home Editions*
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Windows Server 2012 R2
(As of October 2023, our programs will no longer support this OS.) - Windows Server 2016
- Windows Server 2019
- Remote Desktop Services in Windows Server 2012 R2, 2016 and 2019
- Citrix XenApp 7.11
Note: Please note that custom scaling is not supported.
* For more information on the different Windows Editions, and their respective minimum requirements,consult the Microsoft Web site:
Important: We strongly recommend that all customers enable the enhanced security measures available in Windows 10
or higher operating system, including SMB 3.0 encryption for data in transit. Since the configuration of SMB 3.0 is
explicit, please consult this
Microsoft article to proceed with its configuration.
RAM
A minimum of 4 GB of RAM is required.
Note: RAM requirements are highly dependent on the operating system used. Please consult the documentation provided with your
operating system for minimum and recommended RAM requirements.
Microsoft .Net Framework
Microsoft .Net 6.0.2 or higher is required.
Network File Systems
- NTFS
- FAT32
- exFAT
Internet Connection
- An Internet connection is required to use the various electronic services provided by Taxprep Forms.
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Microsoft Edge WebView2 Evergreen Runtime is required
(https://developer.microsoft.com/en-us/microsoft-edge/webview2/).