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Hot Topics - Week of March 25, 2024
Support Centre open every Saturday until April 27
During the personal tax season, the Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET,  until the end of April to handle requests submitted by web tickets and live chats. Connect to our Support Platform to consult our virtual assistant, submit your requests and chat live with an agent!
Release dates calendar
Please consult our product calendar for release dates of all our software.
Most Consulted Articles in the Knowledge Base (as of March 28, 2024)
  1. Can we EFILE attached documents with T3 return?
  2. Taxprep T3, BENEF forms - Information about beneficiaries doesn't appear on Schedule 15
  3. T3 - can we e-file Form T1135?
  4. How to allocate income to partners in a T5013?
  5. What is the T3 Schedule 15, how do I prepare it, and can I enter the required information before the release of the 2024 version?
  6. How do I download Taxprep?
  7. Can I EFILE the T3 return?
  8. How do I electronically transmit slips in Taxprep?
  9. How to configure the EFILE identification in CCH iFirm Taxprep?
  10. How do I edit letters in CCH iFirm Taxprep?
  11. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  12. Schedule 15 is not applicable to T3 return
  13. How do I change my activation key in Cantax?
Date: 2023-Dec.-19
Taxprep Forms
System Requirements

To correctly execute the latest version of Taxprep Forms, your computer system must have the following:

Processor

Dual Core processor (Quad Core processor is recommended)

Supported operating systems
  • Windows 10 (64-bit) except for Education and Home Editions*
  • Windows 11 (64-bit) except for Education and Home Editions*
  • Windows Server 2016
  • Windows Server 2019
  • Windows Server 2022
  • Remote Desktop Services in Windows Server 2016, 2019 and 2022
  • Citrix XenApp 7.2308
Note: Please note that custom scaling is not supported.
* For more information on the different Windows Editions, and their respective minimum requirements,
consult the Microsoft Web site:
Important: We strongly recommend that all customers enable the enhanced security measures available in Windows 10 or higher operating system, including SMB 3.0 encryption for data in transit. Since the configuration of SMB 3.0 is explicit, please consult this Microsoft article to proceed with its configuration.
RAM

A minimum of 4 GB of RAM is required.

Note: RAM requirements are highly dependent on the operating system used. Please consult the documentation provided with your operating system for minimum and recommended RAM requirements.

Microsoft .Net Framework

Microsoft .Net 6.0.2 or higher is required.

Network File Systems
  • NTFS
  • FAT32
  • exFAT
Internet Connection