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The Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET, until April 27 to handle requests submitted by web tickets and live chats. Connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent.
Release dates calendar
Please consult our product calendar for release dates of all our software.
NOTE: The release of AliForm 2024 v.2.0 has been cancelled. For more information on this cancellation, please contact Customer Service by creating a support ticket or by calling at 1-800-268-4522.
Most Consulted Articles in the Knowledge Base (as of April 24, 2024)
  1. CRA EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  2. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  3. How do I change the activation key used by Taxprep?
  4. I cannot find any of the Québec forms and schedules in Taxprep.
  5. How do I make sure that the refund of premiums (T4RSP slip, box 18) received following the death of the spouse is not taxed in the surviving taxpayer’s income tax return?
  6. The Québec TP1 return is rejected by Revenu Québec with error code T3BAAS11.
  7. Capital Losses of Other Years - How to use them?
  8. How to clear cache in Taxprep, Cantax and AliForm?
  9. Cantax T1 - Calculation of the foreign investment on a T5008, T5008 in US
  10. How do I update my support case on the ''support.cch.com/oss/canada'' Support Platform?
  11. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  12. CRA EFILE ERROR 16, how to fix it
  13. The T1 EFILE status is Not eligible.
  14. How to add a licence or security role in CCH iFirm
  15. T1ADJ - ReFile what are amended return exclusions?
Date: 2019-Dec.-12
CCH Scan Version 16.0 Release

We are pleased to announce the release of CCH Scan version 16.0.
This version is now available for download.

Download Now!


Review your Documentation

Before you install this latest release, please review the documentation thoroughly, including the Release Notes, available for download. If you have any questions, please do not hesitate to call the Support Centre at 1-800-268-4522 or send an e-mail to csupport@wolterskluwer.com.


New Enhancements

A summary of the key enhancements is provided below. Please review the Release Notes for more details.

  • Batch Operations
    Batch Operations allow you to select multiple jobs to perform the Mark as Validated or Delete operations on a batch of files. From CCH Scan Administrator or CCH Scan Workstation, select File > Batch Operations to launch this process.

  • Delete Files
    This feature is only available from CCH Scan Administrator. Jobs with a “Ready for validation (X pages validated)” status can now be deleted. Behind the scenes, the validation is skipped, and the resulting files are deleted.

  • Jobs Processed Using CCH Document Routing Slips
    The Document Routing Slips of CCH Documents have been modified to now include the Entity ID and Entity Name fields, in addition to the Document ID field, thus enabling you to identify jobs more easily in CCH Scan queues.

  • CCH Scan Workstation and Major Version Updates
    CCH Scan Workstation now checks its version against CCH Scan Administrator's version to make sure that the workstation is up-to-date. A message displays when they are not on the same version.
    Note: This feature will be available when CCH Scan Workstation v.16 is installed for future CCH Scan releases.

  • Adobe® Acrobat® Support
    Support of PDFlyer v.16 for use with Adobe Acrobat XI is discontinued. However, Adobe Acrobat DC for both the Continuous and Classic tracks continue being supported.

  • Form classification and extraction
    The CCH Scan catalog is updated on a regular basis between January and early April to incorporate new and modified slip types.
    To ensure that you get the best results, install the catalog updates that will be released throughout tax season. Note that the automated update functionality is the only means of updating the catalog.
    Your firm can easily and securely contribute to these catalog updates to incorporate the specific slip variations you are working with:

    • Thanks to the Upload and Encrypted e-mail features in the CCH Scan validation tool, firms submitted thousands of slips to the Wolters Kluwer Development team.

    • If you see a poorly classified or extracted slip image in the CCH Scan validation tool, simply click the e-mail icon. The attached files are fully encrypted for secure transmission. New form variations will be analyzed and included in the next update of the CCH Scan catalog.

    • Files are handled with the highest confidentiality standards as per Wolters Kluwer privacy policy.

End of support for Windows 7 and Windows Server 2008 R2 SP1

As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.

For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.


Validate Your Scanner Settings for Optimal Results

The quality of scanned images is critical to achieve optimal extraction results with AutoFlow Technology. Having a good scanner that is configured properly will generate greater extraction accuracy. Regular scanner maintenance is also a key factor for success. To determine if the output of your scanner is suitable for AutoFlow Technology, please scan the sample slips sent to your firm and submit the resulting TIF file by e-mail to csupport@wolterskluwer.com. Our Technical Support team will analyze your file and reply to you to confirm whether the quality of the scanner output will be likely to produce good data extraction results.


CCH Scan Training

Please note that attending some Training Webinars is mandatory for new CCH Scan customers.
It is essential that members of your staff involved in tax preparation understand the procedures and changes in workflow that result from the adoption of a paperless tax preparation process. Mandatory training sessions ensure that your firm starts to experience the benefits offered by CCH Scan immediately. Our CCH Scan coordinator will plan your attendance. For firms renewing CCH Scan this year, we are pleased to offer an optional refresher Webinar, which highlights enhancements to the program including AutoFlow Technology.


Download only

The CCH Scan product and related documentation are available by download only. Only the batch of sample slips used to validate your scanner settings will be mailed to you. If you have any questions or concerns, please contact the Support Centre at 1-800-268-4522.